Servicing and maintenance

If we're the registered keeper of your vehicle, we’ll send MOT reminders starting three months before the MOT due date. If not, we aren't able to send reminders, but registered keepers can sign up for MOT text reminders via GOV.UK.

It remains your responsibility to ensure all servicing is carried out on time and by an authorised dealer. Missed services or incomplete service history logs when the vehicle is returned to us, will be liable for any costs incurred (from an invalidated warranty or lower resale value, for example).

For safety and legal reasons, vehicles with an expired MOT or dangerous defects must not be driven until repairs are done and it passes a retest. If your vehicle fails, its MOT you will need to consider alternative transport.

For your safety and peace of mind, we recommend leaving the vehicle with the garage if it hasn’t passed its MOT. Our team will take care of everything needed to get the issues resolved and have your vehicle repaired and back on the road with a valid MOT as soon as possible.

If your agreement includes maintenance, we’ll help arrange repairs and the MOT retest, covering costs unless damage, misuse, or neglect caused the issues.

If you lack maintenance coverage repairs must be paid by you or your company. Repairs from damage, misuse, neglect, or if you lack maintenance coverage, must be paid by you or your company.

Manufacturers' remote software updates for Battery Electric Vehicle (BEV) must be carried out when required. You must also ensure the battery is kept at optimal charging levels as recommended by the manufacturer.

There are also a number of other factors to consider to maintain your BEV during the course of your lease.

It’s your responsibility to repair or replace cracks to your windscreen or windows immediately.

Whether a replacement glass service is provided by your insurer, or you have arranged this yourself, all costs are your responsibility.