Breakdown and roadside assistance

Keeping you on the road

If your agreement includes our maintenance package, you are automatically protected against breakdowns and technical faults.

Broken down?

Call Driver Assistance

No service and maintenance package?

If your agreement doesn't include a maintenance agreement, then we don't provide breakdown assistance.

Should your vehicle breakdown or develop a fault, please refer to the manufacturer's handbook to check if cover is provided as standard by the manufacturer and call the emergency number quoted.

If your vehicle isn't covered by a manufacturer assistance programme, it is your responsibility to ensure your vehicle is recovered and repaired promptly by an authorised dealer.

What should I do if I break down?

AA Breakdown assistance is included for mechanical failures, if you’re not covered or unsure, call Driver Assistance on 08000 32 32 77.

Man talking on phone next to LCV at sunset

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What should I do if my vehicle develops a technical fault?

If you have a technical fault, whether one-off or occasional, please contact the Service Booking Line on 08000 32 32 77.

When contacting us, please provide:

Registration number
Account reference number
Current mileage
When/how often has the fault occurs
Vehicle location
Whether the vehicle is driveable
Dealer details, if already visited for this fault

Remember: If your email comes from an email address not currently registered to your account, you will need to complete some additional data verification.

What's included in my breakdown cover?

If you’ve maintenance or breakdown cover, we’ve partnered with AA to provide top breakdown assistance, including:

24/7 support, all year round.
Roadside repairs in 80% of cases (source: AA Annual Report & Accounts 2025).
More expert Patrols than anyone else and they’ve all received training in electric vehicles (EVs). (source: AA Annual Report & Accounts 2025)
• Vehicle recovery with up to eight people recovered, plus free relief vehicle for the first 24 hours.
Home breakdown support.
• European roadside repair, recovery and repatriation, 24-hour car hire, and foreign travel documentation service (subject to a document fee).

For breakdown assistance, call us on 03700 011 181.

Any other questions?

Visit our FAQ page to find out more

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