In January 2024 the Financial Conduct Authority (FCA) shared that they would review motor finance DCAs, and how these have been handled across the motor finance industry today and in the past.
On 24 September 2024, the FCA released an update to the ongoing review and issued further guidelines. The pause was then widened on 20 December 2024, so the FCA have now given firms until after the 4 December 2025 before they have to start responding to any type of car finance commission complaint (including DCAs). The FCA intend to share their next steps within 6 weeks of the Supreme Court's decision, including if they will be porposing a redress scheme. The FCA hopes to provide an update on motor finance non-DCA commission complaints at the same time.
The complaint handling pause is still in place and the deadline for us to respond to customer complaints has been extended to after 4 December 2025. As a result, we will not be in a position to issue final responses to commission complaints until after this date.
You will have more time to refer complaints to the Financial Ombudsman when a final response is issued. Instead of the usual six months, you have until 29 July 2026, or 15 months from the date of the final response letter, whichever is later. The timelines will be confirmed in the final response letter we send you.
You can read more about the timelines on the FCA's website.