Commitment
Authenticity
Collaboration
Curiosity
The Managing Board is responsible for determining this policy. Line Managers and Extended Leadership Team (ELT) are responsible for ensuring that all the requirements of this policy are met in their areas.
Our overarching Quality Objective is Customer Loyalty measured by Net Promoter Score (NPS) and this is embedded into the overall Company objectives. This policy provides the framework against which other objectives identified can be agreed.
ALD Automotive is committed to providing high-quality products and services that meet or exceed the expectations of our customers. Our dedication to quality is integral to our mission and the core values of our company. Furthermore, we are committed to the following;
All employees, contractors and outsourced suppliers are responsible for creating, maintaining and adhering to documented information such as processes, procedures and policies. Employees are also encouraged to pursue every opportunity for increasing our service efficiency through our commitment to continuous improvement.
The Local Compliance Officer and Head of Customer Experience and Quality are responsible for monitoring compliance of this policy and ensuring awareness of the standard is communicated effectively. The Head of Customer Experience and Quality is responsible for providing assurance on the implementation of this policy, by means of the Internal Quality Audit programme and the quarterly Quality Management Committee reviews (QMC).
This quality policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets.
Our commitment to quality will be achieved through the implementation and continuous improvement of our Quality Management System.
This policy will be communicated to all employees and made available to interested parties. It will be reviewed periodically to ensure its continued relevance and suitability.