Experts in Vehicle Leasing

breakdown assistance

breakdown assistance

Keeping your drivers on the move is the key to a successful business.

Our inclusive breakdown assistance ensures your drivers have the support wherever and whenever they need it.
 

For all fleets, keeping drivers on the move with minimum downtime is the key to a successful business.

Our inclusive breakdown assistance ensures your drivers have access to support wherever and whenever to provide peace of mind.

 

  • European breakdown assistance included with all ALD-maintained vehicles - subject to registration
  • UK services include cover for driver faults, e.g. key locked in car, misfuelling or damaged tyres (although actual repair is chargeable)
  • Driver access to One Call number 24/7 for UK breakdown assistance
  • Service levels regularly reviewed

 

​The Service

All ALD-maintained vehicles supplied by us automatically include European breakdown assistance in the event of a breakdown or accident, which is provided in partnership with the AA.

Our association with the AA has been in place since 1995 and offers the best solution to our customers in terms of responsiveness and service standards. We also regularly monitor service levels, including response times and fix rates, to ensure top levels of service are maintained.

The process has been designed to be as straightforward as possible, with drivers able to phone the One Call number any time of the day or night to request assistance. Our service also offers a 48-hour free-of-charge loan car if the vehicle has to be recovered in the UK.